Student being redirected

Posted by Brian Kutchenriter on
Brian
Student

Posts: 0

A student of mine signed up using an invitation code. He confirmed his account and was on the site yesterday. Today, it will not open for him. He gets a message that he is being redirected. Any advice?

Shelby
Admin

Posts: 17

Posted by Shelby Joe on

Also, make sure that the student is no longer using the original, long URL with the invitation code. They should just be going to Piqosity.com and logging in. I could see an issue occurring if they're using that long registration code still.

Shelby
Admin

Posts: 17

Posted by Shelby Joe on

Hi Brian, "redirects" could be a browser-level cache issue.

Please have the student try accessing Piqosity using "incognito" mode in Chrome or "private browser" in Safari or "InPrivate" in Edge. Using this private browser will ensure the student's browser isn't caching any files that might be causing an issue.

There's also a chance the student could be using an outdated browser like Microsoft Explorer (since replaced by Edge), in which case they'd be better served by upgrading to Edge or Chrome.

If those two suggestions don't work, please submit a ticket with the student's user name and we will take a look.

Happy Thanksgiving!

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